Terms of use

Zonvio Terms of Service

The rules governing the shared infrastructure for your brand, team, customers, sales and digital products.

Last updated: October 2, 2026

One organization

Your brand, team and customers in one shared infrastructure

Secure access

Roles, permissions and organization data isolation

Clear terms

Modules, payments and implementations explained in one place

By using the Platform, you accept these Terms. If you launch your own offer, you are also responsible for preparing the terms governing the services provided to your customers.

1

General provisions

  1. These Terms govern the use of the Zonvio online platform available at zonv.io, hereinafter referred to as the “Platform”.
  2. The Platform provider and administrator is:
    • Łukasz Męderak
    • Tax ID: 7352908601
    • Business registry number: 523277403
    • Registered address: Orawka 202b, 34-480 Jabłonka, Małopolskie, Poland
    • Contact: app@zonv.io
  3. The Platform provides infrastructure for running a digital business under your own brand. It may include a business dashboard, customer space, website, store, mobile application, industry modules, workflows, integrations and custom features.
  4. The exact scope of available features depends on the selected plan, organization configuration and individual implementation arrangements.
2

Registration and account

  1. A User Account is required to use the Platform.
  2. Registration may require a first name, last name, email address and password or the use of an available external login provider.
  3. The User is responsible for the accuracy of their information, protecting login credentials and all activity performed through their Account.
  4. The Platform may require email verification and may provide additional protection through two factor authentication.
3

Organization, brand and team

  1. A User may create an organization, complete its details, connect a domain, configure its brand identity and invite team members.
  2. The organization owner is responsible for assigning appropriate roles and permissions to team members.
  3. The User is responsible for the content, offer, materials, data and sales terms published within their organization.
  4. The User represents that they have the right to use all names, logos, materials, files and other intellectual property submitted to the Platform.
4

Modules, workflows and custom features

  1. The Platform may be extended with industry modules, automations, integrations, AI agents and features tailored to the organization’s processes.
  2. Features marked as planned or “coming soon” are not part of the currently guaranteed service scope.
  3. The scope, timeline and price of custom features or a dedicated application are subject to separate arrangements with the User.
  4. The User is responsible for decisions made using automations or AI-generated output. AI results must be reviewed before use.
5

Customer accounts and content access

  1. An organization’s customer may receive a Customer Account during a purchase, through an invitation or when access to a service, product or module is granted.
  2. A Customer Account may provide access to purchases, payments, invoices, materials, progress, communication and other features made available by the organization.
  3. The organization remains responsible for delivering its own offer, service quality, customer support and shared content.
6

Payments, plans and billing

  1. Payments may be processed by Stripe or another designated payment provider under that provider’s applicable terms.
  2. Platform fees, limits and available features are defined by the current pricing or an individual offer.
  3. Payment integration may require a separate account to be created and verified with the payment provider.
  4. The seller is responsible for prices, taxes, sales documents, refunds and settlements relating to their customers unless agreed otherwise.
7

Acceptable use

  1. The User must use the Platform in accordance with applicable law, these Terms, accepted standards of conduct and the intended purpose of its features.
  2. Users may not compromise security, circumvent restrictions, obtain unauthorized access or publish unlawful content or content infringing third party rights.
  3. The Platform may not be used for spam, fraud, harmful activities or processing data without an appropriate legal basis.
8

Availability and liability

  1. The Provider may perform maintenance, updates and changes required for the security or continued development of the service.
  2. The Provider is not responsible for integrations configured incorrectly by the User, external service providers or content published by Users.
  3. Liability toward consumers remains subject to mandatory provisions of applicable law.
9

Ending use of the Platform

  1. A User may cancel the service or request Account deletion in accordance with the available procedure and applicable billing period.
  2. The Provider may restrict, suspend or terminate access if these Terms, applicable law or Platform security are violated, or when a required payment is overdue.
  3. Before the service ends, the User should export any data they wish to retain if the Platform provides such an option.
10

Complaints and contact

  1. Complaints may be submitted to app@zonv.io.
  2. A complaint should include information that identifies the Account, a description of the issue and the requested resolution.
  3. Complaints will be reviewed within 14 days.
11

Final provisions

  1. The current version of these Terms is available on the Platform. Users will receive appropriate advance notice of material changes.
  2. Matters not covered by these Terms are governed by Polish law, including the Polish Civil Code, the Consumer Rights Act and the Act on Providing Services by Electronic Means.

Have a question about these Terms?

Contact the Zonvio team. We will help clarify the rules.

Contact us